Help users solve computer and network problems, set up equipment, and answer technical questions.
Offices, help desks, or remote; at a desk or moving to workstations.
Full-time; shift work and on-call for round-the-clock support.
May 2024–25 BLS wage data · 2024–34 BLS employment projections.
Openings a year counts new jobs plus the ones that open when people retire or move on — a truer picture of your odds than growth alone.
“Median” means half earn more and half earn less. Your city, employer, and years on the job move it a lot — that is what the 10th-to-90th range shows.
Some college, no degree
Training path: Certs (A+) — many start at the helpdesk and learn up.
No license required; entry-level certifications help you get hired.
You can earn while you train. This field has a genuinely paid pathway in — an apprenticeship, a paid academy, or employer-funded training — so you draw a paycheck instead of taking on debt to learn it.
Tech's classic no-degree entrance: helpdesk today, admin or security later.
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Browse verified internships, fellowships, and programs — many paid — that lead into fields like this.
Free resume templates, interview practice, and getting-hired guides in the Careers kit.
Standard Occupational Classification 15-1232. Pay, employment, and outlook from the U.S. Bureau of Labor Statistics (OEWS wage survey and 2024–34 employment projections). See something off? Tell us.