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Retail Supervisor

$48,520
median / year
$33,120 – $77,080
what most earn per year (10th–90th percentile)

What the job actually is

Direct sales staff, set schedules, handle customer problems, and manage inventory and daily store operations.

You may also see this posted as: Department Manager, Meat Department Manager, Shift Manager, Store Manager, Bakery Manager, Delicatessen Manager.

Where you work

Stores and retail floors

The hours

Full-time, evenings and weekends

The day to day

What you'd actually spend time doing

  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Instruct staff on how to handle difficult and complicated sales.

Good fit if you like…

Enterprising

leading, persuading, selling, or turning an idea into action

Conventional

organizing information, following systems, and getting details right

Social

helping, teaching, caring for, or supporting other people

O*NET job zone 2 of 5

Some preparation—often a high school credential and on-the-job learning—is usually needed.

Work styles that matter most

DependabilityLeadership OrientationSocial OrientationCooperation

Software that shows up in the work

Examples employers report—not a checklist you must already know.

Microsoft Office softwareAdobe AcrobatAdobe IllustratorAdobe InDesignAdobe PhotoshopApple Safari

By the numbers

May 2025 BLS wage & employment data · 2024–34 BLS employment projections.

Median pay
$48,520
per year
Hourly median
$23.33
per hour
What most earn
$33,120–$77,080
yearly, 10th to 90th percentile
Openings a year
~125,100
projected, 2024–34
Outlook to 2034
-5%
Declining
Working in the U.S.
1,121,800
people, nationwide

Openings a year counts new jobs plus the ones that open when people retire or move on — a truer picture of your odds than growth alone.

“Median” means half earn more and half earn less. Your city, employer, and years on the job move it a lot — that is what the 10th-to-90th range shows.

BLS estimates 22.5% of workers in this occupation are self-employed.

What it pays in your state

Statewide medians are a better starting point than the national number. Your city and experience still matter.

BLS state wage tables

How you get in

Typical starting education

High school / no degree

Training path: Promotion from the floor.

Related work experience: Less than 5 years.

On-the-job training: None.

License or certification

No license required to start in most places.

You can earn while you train. This field has a genuinely paid pathway in — an apprenticeship, a paid academy, or employer-funded training — so you draw a paycheck instead of taking on debt to learn it.

Check the path where you live

Licensing rules and available programs change by state. These federal tools take you to the current official listings.

What it takes

LeadershipCustomer serviceSchedulingProblem solving

The honest take

The floor manager job most retail workers can rise into — softening as stores shrink, but openings stay large.

Standard Occupational Classification 41-1011. Pay and employment from the BLS May 2025 OEWS survey; outlook and openings from the 2024–34 employment projections; tasks, interests, work styles, software examples, and job zone from O*NET 30.3. See something off? Tell us.