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Network Support Specialist

$76,220
median / year
$47,120 – $127,780
what most earn per year (10th–90th percentile)

What the job actually is

Troubleshoot and maintain computer networks, test connections, and help users with connectivity problems.

You may also see this posted as: Network Specialist, Network Technical Analyst, Network Technician, Systems Specialist, Computer Network Specialist, IT Consultant (Information Technology Consultant).

Where you work

Offices and data centers, some remote

The hours

Full-time, on-call for outages

The day to day

What you'd actually spend time doing

  • Back up network data.
  • Configure security settings or access permissions for groups or individuals.
  • Analyze and report computer network security breaches or attempted breaches.
  • Identify the causes of networking problems, using diagnostic testing software and equipment.
  • Document network support activities.

Good fit if you like…

Conventional

organizing information, following systems, and getting details right

Investigative

solving problems, analyzing evidence, and figuring out how things work

Realistic

working with tools, equipment, materials, or the physical world

O*NET job zone 4 of 5

High preparation—usually a four-year degree plus experience—is common.

Work styles that matter most

Attention to DetailDependabilityIntegrityCautiousness

Software that shows up in the work

Examples employers report—not a checklist you must already know.

Apple macOSFirewall softwareLinuxMicrosoft Active DirectoryMicrosoft ExcelMicrosoft Office software

By the numbers

May 2025 BLS wage & employment data · 2024–34 BLS employment projections.

Median pay
$76,220
per year
Hourly median
$36.64
per hour
What most earn
$47,120–$127,780
yearly, 10th to 90th percentile
Openings a year
~9,600
projected, 2024–34
Outlook to 2034
+1.8%
Little change
Working in the U.S.
146,190
people, nationwide

Openings a year counts new jobs plus the ones that open when people retire or move on — a truer picture of your odds than growth alone.

“Median” means half earn more and half earn less. Your city, employer, and years on the job move it a lot — that is what the 10th-to-90th range shows.

BLS estimates 2% of workers in this occupation are self-employed.

What it pays in your state

Statewide medians are a better starting point than the national number. Your city and experience still matter.

BLS state wage tables

How you get in

Typical starting education

Associate degree

Training path: Associate's degree.

Related work experience: None.

On-the-job training: Moderate-term on-the-job training.

License or certification

No license required; certifications like CompTIA Network+ or Cisco CCNA help.

You can earn while you train. This field has a genuinely paid pathway in — an apprenticeship, a paid academy, or employer-funded training — so you draw a paycheck instead of taking on debt to learn it.

Check the path where you live

Licensing rules and available programs change by state. These federal tools take you to the current official listings.

What it takes

Networking basicsTroubleshootingCustomer supportDocumentation

The honest take

Keeps an organization's networks running — a solid tech job you can enter with a two-year degree and certifications.

Standard Occupational Classification 15-1231. Pay and employment from the BLS May 2025 OEWS survey; outlook and openings from the 2024–34 employment projections; job context from the Occupational Outlook Handbook; tasks, interests, work styles, software examples, and job zone from O*NET 30.3. See something off? Tell us.